Any designer that begins an article with Douglas Adams scores instant points with me! Even without the great opening quote, this is a really good article. Very thought provoking. How often do we really think about feelings during the design process?
Part of being a web designer is trying to understand and make sense of how people are using your design. Therefore, being empathic, or having the ability to share and understand the feelings of another, is a valuable trait to have.
You can find the full article, as well as a few additional thoughts, here.
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